MAYFIELD COLLISION CENTERS Named the #1 Auto Body Shop In The USA by ABRN Magazine
Focusing on customers – understanding their needs and empowering them with options, differentiates MAYFIELD COLLISION CENTERS.
South Euclid, OH— October 6, 2014 —
MAYFIELD COLLISION CENTERS has been awarded the #1 Auto Body Shops in the USA for 2014 by Auto Body Repair Network (ABRN) Magazine’s annual “Top Shop” competition. This is the second time the shop has been recognized as a “Top Shop,” winning 1 of the Top 10 Auto Body Shops in the USA last year.
According to Krista McNamara, ABRN managing editor, MAYFIELD COLLISION CENTERS distinguished itself in the competition due to its continued growth as a business and steadfast commitment to customer care training along with technical training. MAYFIELD COLLISION CENTERS recently became I-CAR “Gold Class” certified at both shop locations, a designation achieved by only 10% of the body shops in the country. They also encourage employee growth and development, with 40 percent of their top performing employees promoted in 2013. “Employee empowerment is strongly encouraged and rewarded through multiple programs and incentives,” said McNamara.
Owner Tom Griffin believes that looking at the repair process from the customer’s perspective and constantly challenging his team to create extraordinary customer care experiences, propelled MAYFIELD COLLISION CENTERS to “Top Shop” status.
“By seeing our business through the eyes of our customers, we identify small gestures that create WOW moments. While many shops focus on JUST the vehicle, additionally we focus on the customer – empower them with their options, and making the whole experience hassle-free for them.”
MAYFIELD COLLISION CENTERS is celebrating 25 years in business in 2014, proudly serving over 8,000 customers annually between the two locations.
ABRN Magazine’s “Top Shop” winners are chosen based on company profiles submitted by each shop. Areas of consideration include: number, size and visual appearance of facilities; number of employees and employee certifications; commitment to training and education; management practices; and community involvement.